Adam Shadi · Allyn, WA · Remote or Puget Sound
Roughly three years in customer-facing roles across support, dealership sales, and onboarding. Since mid 2025 I have built six AI products and shipped four of them live. I answer the queue, and I build the fix.
100+ tickets/day at 95%+ CSAT · 930/1000 manufacturer CSI · 4 products live today
This assistant answers from my real work history. It says "I don't know" rather than inflate, and it will not quote salary numbers.
Answers come from Adam's resume and interview answers, nothing else. Prefer a human? Email Adam.
My career started in customer success and sales. At CoinList, I handled 100+ tickets daily at 95%+ CSAT. At Haselwood Auto, I averaged 930 out of 1000 on the manufacturer's new-vehicle delivery satisfaction survey. I wasn't just closing — I was finding the patterns behind what kept breaking and fixing them upstream.
That instinct led me to AI. I taught myself prompt engineering, multi-model orchestration, and workflow automation, then proved it by building six products from scratch. Four are live and usable right now; the rest are in beta or development. No bootcamp, no certificate, just working software.
Now I'm looking for a team where both sides matter: Customer Success, AI Operations, or AI Enablement, fully remote. I don't just flag the problem in a ticket. I build the fix. Let's talk.
I know enough code to steer an AI, read what it writes, and tell when something is off. I am an AI-assisted builder, not a hand-coding engineer, and every product below shipped that way.
AI Shopify theme generator
Describe your store and Themr builds a complete, installable Shopify theme in minutes: layouts, written copy, even product photos generated by AI. The free tier creates a landing page for a single product, and paid plans unlock full stores with multiple pages. It replaces the $500 designer invoice and the hours spent fighting templates.
AI product naming + domain checker
Founders describe their product, get AI-generated name ideas with instant domain availability. No more brainstorming for hours only to find the .com is taken. Live with real users and organic search traffic.
AI prompt generator + marketplace
Custom AI prompt generator plus a marketplace of 15 curated prompt packs for marketing, business, and freelancing. Free web tool, downloadable PDFs, and a Chrome extension — with Stripe payments and Supabase auth.
AI highlight clipping for creators
Turns hours of a streamer's or creator's long-form VOD into short, shareable highlight clips automatically. It watches the footage, finds the moments worth cutting, and hands back clips ready to post. In private beta, with early users that include a creator with roughly 1M YouTube subscribers.
Reddit brand monitoring SaaS
Tracks Reddit for brand mentions, keyword triggers, and competitor chatter, then sends daily email digests with sentiment analysis. Built for founders who want to know what people say about them without doomscrolling. Currently in private beta, taking early signups.
AI tool discovery platform
Search 100+ AI tools by use case and get matched to the right ones for your workflow. Dynamic tool pages with reviews, affiliate integrations, and a course subscription platform for going deeper. In development, not yet public.
Went all-in on AI. Taught myself prompt engineering, multi-model orchestration, and workflow automation by shipping, not studying. Six products built (four live today) plus a fully autonomous build pipeline. The work is above.
Camping World — Silverdale, WA
13% closing rate (46% above team average). Managed 200+ monthly CRM leads with data-driven follow-up. Built AI-powered internal tools for follow-up sequencing and inventory analysis. Cross-functional coordination across service, sales, and parts to prevent delivery issues.
Haselwood Auto Group — Bremerton, WA
Averaged 930/1000 on the manufacturer's new-vehicle delivery satisfaction survey (CSI), which scores the entire delivery experience. Highest yearly average gross profit per vehicle ($4,996). Systematic post-sale follow-up and proactive issue resolution.
CoinList — Remote
100+ tickets/day, 95%+ CSAT, <2hr first response time. Drove 20% CSAT increase by identifying automation friction points. Cut repeat ticket volume 15% through self-service documentation. Synthesized customer feedback into 3 shipped feature implementations.
Miami University
Aspireship — Certificate
Customer Success, AI Operations, or AI Enablement — fully remote. Most people in these roles either understand the customer or understand the tech. I do both, and I have the shipped products to prove it. If that's useful to you, let's talk.